It is the age old problem of us and them, as referred to in my last post. I have to tie myself down & remember, not everyone likes technology, not everyone wants to use it to improve communications or smooth & enable processes. Lots of people are scared of loosing control, lots of people are still in the head space of `knowledge is power', ergo: don't share information, let alone client information.... but I just kind of feel that if I could get them online once a week, f2f with the admin people, updating, "what's happening in my world of client contact etc", we would be a much more effective organisation.
Five things to remember before you press record
2 weeks ago